Shop Policies

SHIPPING POLICY

PACKAGING: 

  • Cake pops are individually wrapped in cellophane bags with twist ties
  • Bubble wrap is included in all packages
  • Ice packs will ONLY be included from April 1st to September 30th  - unless specifically requested by customer

SHIPPING CARRIERS: 

  • Orders are shipped through the following services
    • USPS Priority Mail - delivery in 3 days after order is shipped 
    • USPS Priority Mail Express - delivery in 1-2 days after order is shipped 
    • FedEx Home Delivery - delivery in 1-5 days after order is shipped 
    • FedEx Overnight - next day delivery 

ORDER SHIPMENT: 

  • Orders shipment dates are based upon your event date and chosen method of shipment
  • Shipment confirmation email with the package tracking number will be sent to the email account on your order 
  • Allow 24 hours for the tracking system to display accurate information
  • Packages are no longer in our control after they are scanned into the shipping facility 
  • We cannot be held accountable for shipment delays or damages of any kind
    • Claims must be filed directly with USPS or FedEx for delays or damages
    • We will NOT  issue refunds for delays or damages
  • During the summer months we recommend USPS Priority Mail Express Shipping for quick delivery

REFUND/RETURN POLICY

REFUNDS:

  • ​Due to the tedious, handcrafted nature of our products, we will NOT provide refunds for cake pop orders 
  • Shipment delays and damage claims must be filed directly with USPS or FedEx

RETURNS: 

  • Cake pops and treats CANNOT be returned regardless of the reason 
  • Unauthorized package returns will not be accommodated or refunded

CANCELLATION POLICY

  • Cancellations are accepted until  7 days prior to event  date with the following options:
    • Refunds will incur a 10% cancellation fee 
    • Payments made can be transferred to another order within 3 months from the original order date
  • We will not provide refunds for orders cancelled less than 7 days prior to event date regardless the circumstances

GUARANTEES/DISCLAIMERS

  • We will do our best to ensure that your order is decorated to your specifications
  • Every cake pop is handmade and dipped
  • Decorative finishes are done by hand and are subject to the artistic interpretation of our expert decorators.
  • If you provide us with a photograph for inspiration and duplication, we make no claims for exact duplication of the work done by other decorators