ALL ORDERS REQUIRE A MINIMUM TWO WEEK PROCESSING PERIOD BEFORE THEY CAN BE SHIPPED!

(800) 370-7780

PopACake.com

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Frequently Asked Questions

Popular Questions

WHAT IS A Cake pop?

Are your cake pops individually wrapped?

Are your cake pops individually wrapped?

A cake pop is all the yummy goodness of cupcakes hand rolled into a ball, dipped in chocolate, and served on a stick. 

Are your cake pops individually wrapped?

Are your cake pops individually wrapped?

Are your cake pops individually wrapped?

Yes, our cake pops come individually wrapped in cellophane bags with twist ties making them portable and mess free!  

What's your minimum order?

How many cake pops should I order?

What's your minimum order?

Our minimum order quantity is  a dozen (12) cake pops, unless specified as a holiday special quantity.
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How do I place an order?

How many cake pops should I order?

What's your minimum order?

You can order online or by emailing us  at info@popacake.com

How many cake pops should I order?

How many cake pops should I order?

How many cake pops should I order?

As many as you want! That said, we recommend 1 or 2 per person if cake pops are your main dessert.

Do you deliver?

Can I customize my cake pop order?

How many cake pops should I order?

Yes, we do! We offer local delivery of our cake pops across Chicagoland and we ship nationwide! We also offer pickups in Wheaton, IL. 

Can I customize my cake pop order?

Can I customize my cake pop order?

Can I customize my cake pop order?

Minor customizations like color changes can be requested during checkout. If what you're looking is more custom feel free to contact us via info@popacake.com or call us at (800)370-7780.

How long do cake pops last?

Can I customize my cake pop order?

Can I customize my cake pop order?

You can keep your cake pops at room temperature for up to one week and three weeks in the refrigerator. 

How should I store my cake pops?

How should I store my cake pops?

How should I store my cake pops?

Our cake pops will remain fresh for up to one week at room temperature. For a longer shelf life, you may refrigerate our cake pops for up to three weeks. We do not recommend freezing our cake pops. 

How far in advance can I order?

How should I store my cake pops?

How should I store my cake pops?

Since each of our cake pops are made-to-order by hand, we ask that orders be placed as soon as possible to account for holiday rushes & shipping times.

CAN I CANCEL MY ORDER?

How should I store my cake pops?

CAN I CANCEL MY ORDER?

Cancellations are accepted up to 7 days prior to event date, but will incur a 20% cancellation fee.  We cannot provide refunds for orders cancelled less than 7 days prior to event date.

Do you offer gift orders?

Do you offer large/bulk cake pop orders for events & parties?

Do you offer large/bulk cake pop orders for events & parties?

Yes, we do! Gift orders can be delivered across Chicagoland or shipped nationwide with a personalized gift message. Rest assured we won’t include any pricing information or receipts with your cake pop gift order.  

Do you offer large/bulk cake pop orders for events & parties?

Do you offer large/bulk cake pop orders for events & parties?

Do you offer large/bulk cake pop orders for events & parties?

Yes, we cater to many weddings and large events! Our cake pops can be customized by color, décor, and flavor to fit your events every need!

For detailed pricing and options, contact us at (800)370-7780 or info@popacake.com

Do you offer corporate gifts OrderS?

Do you offer corporate gifts OrderS?

Do you offer corporate gifts OrderS?

Yes! We offer a variety of corporate gift options that can be customized with your corporation’s logo and colors. For detailed pricing and options, contact us at (800)370-7780 or info@popacake.com

Do you offer wholesale?

Do you offer corporate gifts OrderS?

Do you offer corporate gifts OrderS?

Yes, we do! Wholesale inquiries can be directed to info@popacake.com

Nutrition & Allergen Questions

Do you have an ingredient list?

What is the nutritional/calorie information?

What is the nutritional/calorie information?

We do! Email us at info@popacake.com & we'll send it over as soon as possible. 

What is the nutritional/calorie information?

What is the nutritional/calorie information?

What is the nutritional/calorie information?

Our cake pops contain about 150 calories. Detailed nutritional information can be provided upon request via info@popacake.com

Do your cake pops contain nuts?

What is the nutritional/calorie information?

Do your cake pops contain nuts?

We do not use any nut ingredients or nut oils in our cake pop recipes. However, we cannot guarantee the supplies we purchase have not come in contact with nuts. 

Are Your Cake Pops Kosher?

Do you have vegan/gluten free cake pops?

Do your cake pops contain nuts?

Unfortunately, we do not offer Kosher cake pops & treats at this time. 

ARE YOUR CAKE POPS Halal?

Do you have vegan/gluten free cake pops?

Do you have vegan/gluten free cake pops?

Yes, our cake pops & treats are zabiha halal! We do not use lard or other animal byproducts in our treats!

Do you have vegan/gluten free cake pops?

Do you have vegan/gluten free cake pops?

Do you have vegan/gluten free cake pops?

Unfortunately, we do not offer vegan/gluten free cake pop options at this time. 

Shipping Questions

Do you offer  shipping?

Will my order arrive fresh?

When will my order arrive?

Yes, we do! We ship nationwide across America!

When will my order arrive?

Will my order arrive fresh?

When will my order arrive?

As close to your event date as possible! You should provide us with your actual event date and we'll ship the order accordingly! 

Will my order arrive fresh?

Will my order arrive fresh?

Will my order arrive fresh?

Even if you place an order months in advance, we don't make any cake pops until the day of shipment to guarantee maximum freshness.

Do you ship to PO BOXES?

Can you guarantee delivery date?

Will my order arrive fresh?

Running a holiday sale or weekly special? Definitely promote it here to get customers excited about getting a sweet deal.

Can you guarantee delivery date?

Can you guarantee delivery date?

Can you guarantee delivery date?

If your order is being shipped, we cannot guarantee delivery dates unless overnight options are chosen. For local deliveries, we schedule your delivery based on your event date. 

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